Countries (IOR/EOR, Spare Parts Logistics, Repairs)
Inventory planning, Real time visibility and Faster delivery provides the backbone of a robust spare parts management platform which results in faster repair turnaround times, thus leading to a higher vendor warranty value. Through its deep understanding of mission-critical spare parts management in the MEA region, coupled with the highly sophisticated proprietary Prodigy software platform, we have been instrumental in ensuring that the right solution is being implemented with the goal of lowering operational costs and driving high service levels for vendors.
Technology driven Product Life Cycle Management solutions help improve ROI (Return on Investment) and ROC (Return on Care) for Vendors and Business Partners.
With increasing consumer dependence on the 24x7 availability of their digital devices, efficient and quick repair solutions are essential for the success of any brand. A highly scalable Reverse Logistics network connecting more vendors with their customers than any other entity in the region guarantees maximum consumer convenience and minimum Repair Turn Around Time (TAT).
Countries (IOR/EOR, Spare Parts Logistics, Repairs)
Items in stock
Technology Sectors (Mobility, Hi-Tech, Security, Medical Electronics, Field Engineering)
Employees in ME Region
Demand unpredictability, growing consumer expectation and high service level requirements have necessitated the need to accurately forecast, prioritize and optimize spare parts availability across the Region
Our solution allows Vendors to view on real time basis the stocks available, consumption pattern, stock ageing in various Forward Stocking Locations (FSLs) and deliveries can be done 24/7/365 within 2 Hrs SLA
IOR/EOR capabilities in 23 countries. Experience in Import/Export Trade compliance to ensure the Global Trade compliance for the vendors
Customize the products ( Hardware / Software) to meet the requirements of the Regional Customers of Vendors before the products ship out from FSLs/ DCs. Kitting, Testing, re-working, re-packing, re-labeling
No Fault Found (NFF) screening capability for Mobility, Hi-Tech, Security and Medical Electronics Products to substantially reduce Reverse Logistics costs and working capital
Offers Certified Replacement product re-build/ refurbishment service from the returned/DOA/OBF/ non-moving products to improve the product re-utilization and reduce working capital
Certified spare parts harvesting services from the returned/ DOA/OBF/ non-moving products to improve the good spare parts re-utilization and reduce working capital for warranty programs
Offers Certified Product Recycling/ Scrapping services in line to WEEE guidelines and local regulations
Proprietary web based software platform integrates Vendors, Operators, Retailers, Repair Centers, Enterprises, End user customers, Insurance companies, Recycling entities, DCs, FSLs and 3PLs allowing efficient Reverse Logistics, Parts forecast, Ordering, Deliveries and Product Life Cycle Management
Developed an extremely robust Reverse Logistics platform (PRODIGY) for Mobility, Hi-Tech, Security and Medical Electronics Products
1500+ PUDOs in the MEA Region for customer convenience, faster fulfillment and product support
Ensures all Vendor partners are meeting the highest standards of Repair Services with L1/L2/L3 repair capabilities
We can now deliver our AI-based cyber security demo and sale products very quickly, efficiently and with full transparency to our end customers in the Middle East and Africa region. The Demo Management solutions offered by Pedigri Technologies have helped us to double our sales in the MEA region thus helping us increase our local customer base and international presence.
A leading AI Cybersecurity Equipment Manufacturer
The successful partnership with Pedigri technologies enabled us to achieve faster spare parts fulfilment (same/next business day) for our Medical Equipment warranty repairs. This improved our field support KPIs/ SLAs, customer satisfaction and our ROI. Their expertise in trade compliance and product registrations with regulators considerably reduced our new product’s time to market.
A leading top 3 Global Medical Devices Manufacturer
Our master service partner, Pedigri technologies, helped us to establish our service network in the MEA Region including telco network operators. Their PRODIGY software has considerably helped us on the management of repairs, swap unit logistics, spare parts order-delivery, spare parts harvest from DOA units and warranty claims from service partners. Their know-how and efficient processes reduced our working capital for warranty support swap units, hence improving our ROI.Peter Nilsson Head of Customer Services, Middle East and Africa
Sony Mobile Communications
Our organization has contracted Pedigri Technologies since May 2016 and we are delighted with their services. Their technical support team has shown great diligence in their punctuality and efficiency whilst managing our service partners in the Middle East and Africa and has given us the necessary reach in the region through their software platform. With their quality service and mutually beneficial cooperation they aim at sustaining a long-term business relationship.Najam Zameer Customer Care and Quality Manager,Middle East and Africa
TCL Communications (Alcatel)
Our master service partner, Pedigri technologies, helped us to establish the regional service network, reverse logistics, spare parts harvest, swap units re-build from DOA returns and spare parts supply chain management through their efficient processes. This reduced our warranty management costs for the region considerably and improved our ROI.Rajorshi Das Gupta Service Lead- Emerging Markets
We believe Pedigri technologies (Motorola authorized Customer Care operation in the UAE) has established the benchmark Customer Care operation in the industry. Pedigri technologies was awarded the Excellence Award for their initiative to develop and strengthen their customer offerings by offering new value added services and complete solutions in the Pedigri technologies customer care centres across UAE. The outstanding quality of the Motorola customer care operation in the UAE is the result of a very strong relationship between Motorola and Pedigri technologies and we look forward, to continue building on this success together.Patrick Mulligan General Manager
Motorola Mobile Devices
Sony Mobile partnered with Pedigri technologies to support and administer parts of our warranty program across the MENA region. Pedigri Technologies strengths in systems, process management and technology enabled us to reduce warranty cost while streamlining the processes and improving management of swap stock. Through Prodigy Pro, an end-to-end logistics and commercial web-based platform; our partnership has led to increased levels of satisfaction among our regional partners and customers as well as contributed to cost savings for Sony Mobile. I have found Pedigri Technologies team to be highly committed and focused to support the delivery of Sony-Ericsson's warranty services in the marketplace.Hakan Tengblad Head of Customer Care
Nokia has partnered with Pedigri technologies in the Middle East region in our after-sales Nokia Care business. I have always found them to be focused on excellence in customer service, with a management which is approachable, professional, and committed to partnershipIan Stewart Customer Care Director