Our advanced transportation management solution helps to deliver time-sensitive products and spare parts faster, improve visibility and control over last-mile and ensure service delivery up to the promise.
Cost and time-efficient last-mile delivery of mission-critical products and parts
Challenge:
Lack of visibility and control over last-mile operations
Last-mile delivery is often the most complex, challenging, and costly part of the supply chain and at the same time, it’s a key to customer satisfaction. As service level agreements become more sensitive and stringent, last-mile flaws like delayed or mismatched shipments, limited visibility on shipment and delivery progress, and poor communication will only increase customer anxiety.
Inability to meet Field Support SLA, especially when it comes to equipment downtime, can lead to major monetary losses and damage brand reputation significantly. Coordinating last-mile delivery and fulfilling the increased demand for fast and transparent delivery processes across the MENA and APAC region is even more challenging if the manufacturer doesn’t have a regional presence.
Solution:
Error-free, efficient and fully-trackable last-mile delivery
We provide a smooth last-mile process across 40+ countries in the region that allows fast and secure delivery of mission-critical equipment and spare parts to end customers: 24x7x365 within 2hrs/ 3hrs/ 4hrs/ Next Business Day (NBD), Next Flight Out (NFO) SLAs.
Our AI-powered platform PRODIGY gives end-to-end visibility and real-time status updates of the shipment, real-time SLA monitoring dashboard, automated Proof of Delivery (POD) notification and 24x7 customer support to ensure your deliveries are monitored around the clock. The system automatically chooses the right forwarder for the least cost routing.
Benefits
- 2hr/ 4hr/ Next Business Day/ Next Flight Out delivery capability
- Uninterrupted delivery 24x7x365
- Real-time KPI and SLAs dashboards
- Instant view of Proof of Delivery (POD)
- Automated alerts & notifications
- Track and Trace feature
- Online order creation and 24/7 support
- White glove services for sensitive and high-value equipment/spare parts