About Pedigri Technologies

We are a leading technology solutions organization specialized in mission-critical products & service spare parts management, product lifecycle management, reverse logistics, and repair services for Hi-Tech & MedTech products

Our story

With operations spanning for more than two decades and supporting manufacturers and their partners across 40 countries in the MEA and APAC region, we are an award-winning ISO 9001/14001/13485 certified organization backed by leaders with more than 25 years of industry experience.

Headquartered in Dubai, the United Arab Emirates and driven by a team of 200 industry experts and service professionals dedicated to delivering results using a sophisticated suite of technology solutions that provide real-time information to all participants in the value chain.

Our expertise in inventory planning, real-time visibility and faster delivery provides the backbone of a robust spare parts management platform which results in faster repair turnaround times, thus leading to a higher manufacturer warranty value.

Through its deep understanding of mission-critical spare parts management in the MEA & APAC region coupled with the highly sophisticated proprietary PRODIGY software platform, we have been instrumental in ensuring that the right solution is being implemented with the goal of lowering operational costs and driving high service levels for manufacturers.

Started as Technocare
1999

Started as the region’s first independent Reverse Logistics service organization under the brand name of Technocare to support product warranty management for mobile phone manufacturers in the MEA region

Region's First L3 / L4 Repair Depot
2000

Became the first Level 3 / Level 4 Certified Repair Depot in the MEA region

Spare Parts Hub for Mobility Products
2001

Started service spare parts supply chain management for mobility products

PRODIGY platform
2005

Developed in-house platform that
integrates the management of inventory, logistics, and repair operations

ISO 9001, 14001
2007

Obtained ISO 9001, 14001 certifications

Expanded to Mission-Critical Service Supply Chain
2012

Started service spare parts supply chain management for mission-critical IT and Cybersecurity products

Rebranded as Pedigri Technologies
2017

Evolved as MEA region’s leading service Supply Chain optimization and Reverse Logistics organization. Rebranded as Pedigri Technologies

Expanded to MedTech & Industrial Security
2018

Started service spare parts supply chain management for mission-critical MedTech and Industrial Security products

ISO 13485
2019

Obtained ISO 13485 and Goods Distribution Practice certification (GDP) for medical equipment and spare parts logistics

Drugstore Warehouse
2019

Established a drugstore warehouse in Dubai, UAE

Expanded to 30+ countries
2020

Geographical presence in 30+ countries in the MEA & APAC region

Member of the Getz Group of companies
2021

Became a member of the Getz Group of companies, a conglomerate with 150 facilities and 23,000+ employees worldwide in over 50 countries across 6 continents

Authorized Economic Operator (AEO)
2023

Recognized as a Certified Authorized Economic Operator (AEO)

Watch a video guide of our solutions