[CASE STUDY] PUDO management
Longer repair TAT, high repair cost, and lack of visibility on last-mile deliveries are common challenges faced by manufacturers along with limited care centres to offer warranty support in the MEA and APAC region. Our wide PUDO network covers approximately 1,500+ outlets and allows an efficient reverse logistics process using the PRODIGY platform and GPS-enabled fleet for speedy product collection and delivery in the MEA and APAC region. Our platform also enables end-to-end process visibility, real-time vehicle tracking, along with KPIs and SLAs monitoring of defective product repairs. Read our case study to learn how to improve delivery efficiency, customer service and effectively manage warranty support with our PUDO solution.
