We reduce warranty management costs and repair turnaround time for manufacturers in the MEA region through our seamless Reverse Logistics process and a centralized Repair Depot in Dubai.
Reverse Logistics &
Repair Management
Optimized and cost-efficient reverse logistics operations in the MEA
We transform the return management process into a revenue-generating business function, by managing all reverse logistics operations in the region, from return material authorizations (RMA) to routing, receiving, screening, repairing, packaging, shipping and billing while giving real-time visibility of every repair stage through our AI-enabled platform PRODIGY.
Components
Certified Repair & Refurbishment Depot
Our customs bonded high-level Repair & Refurbishment facility in Dubai is the region’s only Level 3 / Level 4 certified repair and refurbishment depot, which enables manufacturers to consolidate their repair volumes from different countries in the MEA region.
PUDO Management
We manage 1500+ pick-up and drop-off locations in the MEA region for customer convenience, faster fulfillment and RMA support.
RMA Management
End-to-end management of the entire RMA process including return patterns, field failures, escalations to the manufacturers for faster decision making. From the moment of receipt, the order is available in PRODIGY platform to monitor RMA process in real-time.
In-Country Consolidation & Repair Solutions
We manage over 45 repair centers across the region to offer in-country swap, instant repair solutions including on-site support in 40+ countries. Defective products for high-level repairs will be consolidated and re-exported to our regional repair depots.
E2E real-time visibility
Our PRODIGY platform provides the ability to track items throughout the process as well as stay up to date with automated alerts to improve the quality of service while increasing customer satisfaction.
