Testimonials
A leading AI Cybersecurity Equipment Manufacturer
We can now deliver our AI-based cyber security demo and sale products very quickly, efficiently and with full transparency to our end customers in the Middle East and Africa region. The Demo Management solutions offered by Pedigri Technologies have helped us to double our sales in the MEA region thus helping us increase our local customer base and international presence.
A leading top 3 Global Medical Devices Manufacturer
The successful partnership with Pedigri technologies enabled us to achieve faster spare parts fulfilment (same/next business day) for our Medical Equipment warranty repairs. This improved our field support KPIs/ SLAs, customer satisfaction and our ROI. Their expertise in trade compliance and product registrations with regulators considerably reduced our new product’s time to market.
Sony Mobile Communications
Peter Nilsson
Head of Customer Services, Middle East and Africa
Our master service partner, Pedigri technologies, helped us to establish our service network in the MEA Region including telco network operators. Their PRODIGY software has considerably helped us on the management of repairs, swap unit logistics, spare parts order-delivery, spare parts harvest from DOA units and warranty claims from service partners. Their know-how and efficient processes reduced our working capital for warranty support swap units, hence improving our ROI.
TCL Communications (Alcatel)
Najam Zameer
Customer Care and Quality Manager, Middle East and Africa
Our organization has contracted Pedigri Technologies since May 2016 and we are delighted with their services. Their technical support team has shown great diligence in their punctuality and efficiency whilst managing our service partners in the Middle East and Africa and has given us the necessary reach in the region through their software platform. With their quality service and mutually beneficial cooperation, they aim at sustaining a long-term business relationship.
Lenovo/Motorola
Rajorshi Das Gupta
Service Lead - Emerging Markets
Our master service partner, Pedigri technologies, helped us to establish the regional service network, reverse logistics, spare parts harvest, swap units re-build from DOA returns and spare parts supply chain management through their efficient processes. This reduced our warranty management costs for the region considerably and improved our ROI.
Motorola Mobile Devices
Patrick Mulligan
General Manager
We believe Pedigri technologies (Motorola authorized Customer Care operation in the UAE) has established the benchmark Customer Care operation in the industry. Pedigri Technologies was awarded the Excellence Award for their initiative to develop and strengthen their customer offerings by offering new value-added services and complete solutions in the Pedigri Technologies customer care centres across UAE. The outstanding quality of the Motorola customer care operation in the UAE is the result of a very strong relationship between Motorola and Pedigri Technologies and we look forward, to continue building on this success together.
Sony Ericsson
Hakan Tengblad
Head of Customer Care
Sony Mobile partnered with Pedigri technologies to support and administer parts of our warranty program across the MENA region. Pedigri Technologies strengths in systems, process management and technology-enabled us to reduce warranty costs while streamlining the processes and improving management of swap stock. Through Prodigy Pro, an end-to-end logistics and commercial web-based platform; our partnership has led to increased levels of satisfaction among our regional partners and customers as well as contributed to cost savings for Sony Mobile. I have found Pedigri Technologies team to be highly committed and focused to support the delivery of Sony-Ericsson's warranty services in the marketplace.
Nokia - MEA region
Ian Stewart
Customer Care Director
Nokia has partnered with Pedigri Technologies in the Middle East region in our after-sales Nokia Care business. I have always found them to be focused on excellence in customer service, with a management which is approachable, professional, and committed to partnership